Valid as of: 05/14/2018
Arvato Digital Services LLC ("Arvato") is committed to the protection of personal data. This Privacy Statement describes Arvato’s privacy practices in relation to the use of Arvato’s websites and the related programs offered by Arvato (collectively, the “Program(s)”), as well as individuals’ choices regarding use, access and correction of personal data.
Arvato provides Programs that our customers use to operate aspects of their businesses. Arvato processes data our customers submit to our services or instruct us to process on their behalf. While Arvato’s customers decide what data to submit or instruct us to process, it typically includes information, including Personal Data (as defined below) about their customers (hereinafter also referred to as “you(r)”), such as contact information, purchases and billing information.
Personal Data (“Personal Data”) refers to all information that identifies you, such as your name and your email address. Such data is stored if you provide it to Arvato. Our websites may also collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our website; the pages that you access while at our website; and the Internet address of the website from which you linked directly to our website. This information is used for the operation and improvement of our websites and for the implementation of the Programs. Arvato takes reasonable and appropriate administrative, technical and physical measures to protect the confidentiality, integrity and availability of Personal Data, whether in electronic or tangible, hard copy form. Arvato takes reasonable steps to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Arvato will use your Personal Data for administration of the Program(s), operation of the website(s), to give you access to special information, to provide you access to certain products and services and for general communication with you.
Arvato occasionally contracts with other companies to provide limited services on our behalf. These service providers are authorized to use your Personal Data only as necessary to provide the requested services to us. We will only transfer to those companies the Personal Data they need to deliver the service.
Arvato may share Personal Data with other affiliated companies in order to work with them, including other affiliates of the Bertelsmann corporate group. For example, Arvato may need to share Personal Data on systems managed by other companies within the Bertelsmann corporate family for customer support, technical operations and account management purposes.
You acknowledge (a) that you are providing Personal Data to a company in the United States and (b) that we must adhere to laws of the United States. You agree that Personal Data collected on our websites may be stored and processed in the United States or any other country in which Arvato or its affiliates, providers or agents maintain facilities, and while in such jurisdiction may be subject to access pursuant to the laws of such jurisdiction.
Arvato does not target its Programs to children under 13.
Arvato may retain your information for a period consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Programs and for a reasonable period afterward. We also may retain your information during the period needed for Arvato to pursue its legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
You may request to review, correct, delete or otherwise modify any of the Personal Data that you have previously provided to us through Arvato’s websites and Programs. If you have questions concerning the processing of your Personal Data, please contact our data protection official at:
Legal Affairs Department
Arvato Digital Services LLC
589 Eighth Avenue 15th FL
New York, NY 10018
Upon request, you will be informed in writing, in accordance with applicable laws, as to whether and/or what Personal Data about you Arvato has stored via its website. Requests to access, change, or delete your information will be addressed within a reasonable timeframe.
Any inquiries or complaints regarding this Privacy Statement should be sent to: Privacy-NA@arvato.com
California Civil Code Section 1798.83 gives California residents the right to request, from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third-parties for direct marketing purposes by such third-party, and the identities of the third-parties with whom the business has shared such information during the immediately preceding year. To request further information pursuant to California Civil Code Section 1798.83, please contact us at the address listed above.
Last updated: July 22, 2015
Arvato reserves the right to update this TOU at any time. The most current version of this TOU can be reviewed by clicking on the "Terms and Conditions" hypertext link located at the bottom of our Web pages.Back to Top
Goods and Services are offered by Microsoft Corporation ("Microsoft") and operated by Arvato on behalf of Microsoft. Please read this Agreement carefully before browsing or placing an order on our website(s).
Through the Arvato network, we distribute Microsoft Certified Trainer and Microsoft Certified Professional printed certificates and other physical and digital items related to the Microsoft Certified Trainer and Microsoft Certified Professional programs ("Goods"), which can be viewed and/or requested through Certification Marketplace.
Arvato also provides you with access to place an order for physical delivery of your certificate by paying Shipping & Handling charges.
Additionally, we provide a platform where Microsoft Certified Trainers can pay their Program membership fees. We also provide an online user platform, MyCertProfile.com, where Microsoft Certified Professionals can display their profiles and allow visitors of the "public" profile website to view information relating to their background, skills, and certifications. Our platform allows Microsoft Certified Trainers and Microsoft Certified Professionals to manage their Program membership and/or customize and manage their profiles through the Certification Marketplace ("Services"). These Services may include updates, enhancements, new features, and/or the addition of any new Web properties, and they are subject to this Agreement.Back to Top
You agree that by registering, accessing or using our websites, Goods and Services, you are entering into a legally binding agreement ("Agreement"). IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT ACCESS or OTHERWISE USE any of our websites, Goods, or Services.
You acknowledge that you are eligible to enter into this Agreement and you are at least our "Minimum Age." To use our Services, you agree that: (1) you must be the "Minimum Age" (defined below) or older; (2) your name, address, and credentials are true and accurate; and (3) you are not already restricted from using our websites or Services.
"Minimum Age" means (a) 18 years old for the People's Republic of China, (b) 16 years old for the Netherlands, (c) 14 years old for the United States, Canada, Germany, Spain, Australia and South Korea, and (d) 13 years old for all other countries. However, if law requires that you must be older in order for Arvato to lawfully provide Goods and Services to you (including the collection, storage and use of your information), then the Minimum Age is such older age. The Services are not for use by anyone under the age of 13.Back to Top
You agree that we may use our websites and other electronic communications to provide you with important notices. You also that agree certain additional information can be shared with us. You agree that we may provide notices to you in the following ways: (1) a banner notice on either of our websites, or (2) an email sent to an address you provided, or (3) through other means including mobile number, telephone, or mail. You agree to keep your contact information up to date; otherwise you will not receive important notices. If you wish to limit the messages you receive from us, please contact us at https://www.microsoft.com/learning/en-us/help.aspx.Back to Top
IN NO EVENT SHALL ARVATO, MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE, OR SERVICES, PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR INFORMATION AVAILABLE FROM THE SITE OR SERVICES.Back to Top
You agree that by registering, accessing or using Services, you are entering into a legally binding agreement ("Agreement"). IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT "activate" your profile, or access or otherwise use any of our Services.
You also acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing personal information to a company in the United States, and (c) that we must adhere to laws of the United States.
Registered users of our Services are "Members" and unregistered users are "Visitors." This Agreement applies to both parties when they access our websites.
The information and content that you share or post may be seen by other Members or, if public, by Visitors. You have three (3) options regarding your online presence:
Where we have made settings available, we will honor the choices you make about who can see your content or information. You may change your profile settings at any time. If you decide to share your information with others by making your profile public, please remember that others may be able to see, copy and use that information.
You agree that we are not obligated to publish any information or content on our website and can remove it in our sole discretion, with or without notice.
We agree to honor your choices regarding how you want to share your personal information and content (e.g., public, private, or unlisted views). You promise to provide truthful and accurate information, and you will only provide information and content that you have the right to share. As between you and Arvato, you own the content and information that you submit or post on our website, and you are only granting Arvato the following non-exclusive license: A worldwide, transferable and sublicensable right to use, copy, modify, distribute, publish, and process, information and content that you provide through our Services, without any further consent, notice and/or compensation to you or others. These rights are limited in the following ways:
You agree to only provide content or information that does not violate the law or anyone's rights (e.g., without violating any intellectual property rights or breaching a contract).
You acknowledge that Arvato may be required by law to remove certain information or content in certain countries.Back to Top
You agree that by ordering Goods and Services, you are bound by the terms and conditions of this Agreement. You should print a copy of this Agreement for future reference. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT ORDER ANY GOODS OR SERVICES THROUGH THIS WEBSITE.
You may receive benefits in the manner of Goods and Services as described on the Microsoft Certified Trainer Program website. This Agreement is subject to all of the Microsoft Certified Trainer Program Agreements terms (to include disclaimers and warranties), conditions, user and acceptable use policies, for both Trainers and Alumni, located at https://mcp.microsoft.com/mcp/enrollment/ui/enrollment.aspx. YOU ARE SUBJECT TO AND AGREE TO BE BOUND BY THIS AGREEMENT AND THE MICROSOFT CERTIFIED TRAINER PROGRAM AGREEMENTS, ACCORDINGLY.
After placing an order, you will receive an order submission confirmation from us acknowledging that we have received your order. Your order constitutes an offer to obtain Goods or Services from us pursuant to these terms. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute an offer to provide Goods and Services to you. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We will communicate acceptance of your order by sending you a communication telling you that your order has been accepted and will be filled and that the Goods or Services are being delivered to you ("Order Acceptance"). We may require additional verifications or information before accepting any order.
Availability of the Goods and Services is subject to confirmation from Microsoft. Any delivery times quoted are estimates only. Title and risk of loss of Goods, specifically, is transferred to you upon our delivery of such Goods to the applicable shipping company, carrier or courier. You assume all import customs clearance and payment of customs duties and taxes, if any, and in no event shall Arvato have any liability for any of the foregoing.
To obtain any Goods or Services, you must be at least eighteen (18) years of age or the applicable state age of majority. We accept payment by Visa, MasterCard or American Express, or payment submitted through PayPal, in United States dollars only. You are responsible for any and all currency conversion charges. Prior to the order of any Goods or Services on this website, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) the credit card type, (iii) the date of expiration and (iv) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience after issuing the Order Acceptance but within thirty (30) days of credit card authorization. The charge will appear on your credit card as "arvato digital services LLC" or "Certification Marketplace S&H". All Payments made through PayPal are subject to the rules and guidelines of PayPal provided that in the event of any conflict between such rules and this Agreement, this Agreement shall control. All orders are final. All charges associated with orders are nonrefundable. Applicable sales tax will be added to the total amount of your order at theorder review page. We are under no obligation to deliver the Goods or Services until we have received payment from you. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Agreement to determine your rights and liabilities as a cardholder. YOU, AND NOT ARVATO, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. The Goods or Services offered have no inherent value and are for your purposes only. To the extent you are charged anything, it will be for services relating to our printing, and costs relating to shipping and handling of the Goods or Services described on the website. You agree to pay all such printing, shipping and handling charges incurred in connection with your orders (including any applicable taxes) at the rates in effect when the charges were incurred. If we do not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by us or our agents. You are responsible for paying any governmental taxes imposed on your orders, including, but not limited to, sales, use or value-added taxes. We shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within any states or localities that we deem are required.
If you receive an incorrectly printed or manufactured item, you may return such items, at your cost, to the address below within thirty (30) days of the date of receipt. Please include your Order Acceptance. We will reship a new item within a reasonable time after receipt of the returned item and confirmation of any defects. This is your sole remedy. This limited warranty is void if a defect of the Goods results from accident, abuse, or abnormal use.If an implied warranty or condition is created by your state/jurisdiction and federal or state/provincial law prohibits disclaimer of it, you also have an implied warranty or condition, but only as to defects discovered during the period of this limited warranty (thirty days). As to any defects discovered after the thirty (30) day period, there is no warranty or condition of any kind. Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts, so the above limitation may not apply to you. Any replacement Goods provided by us in accordance with the preceding sentence shall be subject to the same warranties, disclaimers and warranty period set forth above.
Any communication or notice related to your order or this Agreement will be sent to the e-mail address you provide us at the time you place your order and you consent to the use of such address for all notices relating to this Agreement.Back to Top
THE LINKS ADDED TO OUR WEBSITES WILL LET YOU LEAVE ARVATO'S SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF ARVATO AND ARVATO IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. ARVATO IS NOT RESPONSIBLE FOR WEBCASTING OR ANY OTHER FORM OF TRANSMISSION RECEIVED FROM ANY LINKED SITE. ARVATO IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY ARVATO OR MICROSOFT OF THE SITE.Back to Top
Access to the Program website is via the Microsoft account associated with your MCP Profile. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Microsoft immediately of any unauthorized use of your account or any other breach of security. Neither Arvato nor Microsoft will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Arvato and/or Microsoft or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.Back to Top
We endeavor to protect the security of your personal information. We use a variety of security technologies and procedures to try to protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.Back to Top
As a condition of your use of our Services, you will not use these Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use our Services in any manner that could damage, disable, overburden, or impair any Arvato or Microsoft server, or the network(s) connected to any Arvato and/or Microsoft server, or interfere with any other party's use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any Arvato or Microsoft server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.Back to Top
The Services may contain e-mail services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets and/or other message or communication facilities designed to enable you to communicate with others (each a "Communication Service" and collectively "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
Any notifications of claimed copyright infringement by the Site should be made in accordance with Title 17, United States Code, Section 512(c).Back to Top
NEITHER ARVATO, ITS AFFILIATES NOR ANY OF ITS OR THEIR EMPLOYEES WILL ACCEPT OR CONSIDER UNSOLICITED IDEAS, INCLUDING IDEAS FOR NEW ADVERTISING CAMPAIGNS, NEW PROMOTIONS, NEW PRODUCTS OR TECHNOLOGIES, PROCESSES, MATERIALS, MARKETING PLANS OR NEW PRODUCT NAMES. PLEASE DO NOT SEND ANY ORIGINAL CREATIVE ARTWORK, SAMPLES, DEMOS, OR OTHER WORKS. THE SOLE PURPOSE OF THIS POLICY IS TO AVOID POTENTIAL MISUNDERSTANDINGS OR DISPUTES WHEN ARVATO'S PRODUCTS OR MARKETING STRATEGIES MIGHT SEEM SIMILAR TO IDEAS SUBMITTED TO ARVATO. SO, PLEASE DO NOT SEND YOUR UNSOLICITED IDEAS TO ARVATO OR ANYONE AT ARVATO. IF, DESPITE OUR REQUEST THAT YOU NOT SEND US YOUR IDEAS AND MATERIALS, YOU STILL SEND THEM, PLEASE UNDERSTAND THAT ARVATO MAKES NO ASSURANCES THAT YOUR IDEAS AND MATERIALS WILL BE TREATED AS CONFIDENTIAL OR PROPRIETARY.Back to Top
You may not remove any copyright, trademark or other intellectual property notices printed on the Goods or websites.Back to Top
We may change, suspend or end any of our Services, or change and modify the prices of Goods prospectively in our discretion. To the extent allowed under law, these changes may be effective upon notice provided to you.
Arvato reserves the right to limit your use of our Services, and we may restrict, suspend, or terminate your account if we believe that you are in breach of this Agreement or law or are misusing our Services.
Arvato or You may terminate this Agreement at any time with notice to the other. On termination, you lose the right to access or use our Services. The following shall survive termination:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control.Back to Top
You agree to indemnify and hold us, our parent, subsidiaries, affiliates, officers, directors, employees and agents harmless from any claim or demand, including reasonable attorney's fees, made by any third party arising out of or related to your violation of this Agreement, or your violation of any law, regulation or third-party right.Back to Top
EXCEPT AS EXPRESSLY STATED IN SECTION 8.4 HEREIN, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS AGREEMENT OR SUCH CERTIFICATES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, TITLE, NON-INFRINGEMENT OR CORRESPONDENCE TO DESCRIPTION.Back to Top
To the extent we are at all liable, we will only be liable for direct losses which are foreseeable to both you and to us as a consequence of us breaching this Agreement and caused by our own gross negligence or willful misconduct. Without limitation, we will not be responsible for any commercial or business losses (including, without limit, loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time this Agreement was formed, or at the time you began using this website.
EXCEPT AS EXPRESSLY SET OUT IN THE PARAGRAPH ABOVE, AS BETWEEN YOU AND ARVATO, THE ENTIRE RISK ARISING OUT OF THIS AGREEMENT OR THE ORDER, RECEIPT OR USE OF THE GOODS OR SERVICES REMAINS WITH YOU. IN NO EVENT SHALL WE, OUR PARENT, SUBSIDIARIES, AFFILIATES OR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT OR THE USE OF OR INABILITY TO USE ANY GOODS OR SERVICES, THE PROVISION OF OR THE DELAY IN OR FAILURE TO PROVIDE GOODS OR SERVICES, OR OTHERWISE ARISING OUT OF THIS AGREEMENT OR THE CERTIFICATES WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR POSTED ON THE WEBSITE, THE MAXIMUM LIABILITY THAT WE SHALL HAVE IS LIMITED TO ANY AMOUNTS ACTUALLY PAID TO US BY YOU FOR THE GOODS IN QUESTION. ORDER INFORMATION SUCH AS BILLING OR SHIPPING ADDRESS THAT IS INACCURATE OR INCOMPLETE MAY RESULT IN DELAYS THAT SHALL NOT BE OUR RESPONSIBILITY. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY, DISCLAIMERS OF WARRANTIES AND LIMITED REMEDIES SET FORTH HEREIN REPRESENT AN INSEPARABLE ALLOCATION OF RISK (INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF A TOTAL AND FUNDAMENTAL BREACH OF THIS AGREEMENT) THAT IS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US.Back to Top
If any of our terms of sale or any provisions of this Agreement are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.Back to Top
This Agreement represents the entire agreement between us in relation to the subject matter hereof and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. We each acknowledge that, in entering into this Agreement, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between you and us prior to such Agreement except as expressly stated in this Agreement. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of this Agreement (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided herein. The division of the Agreement into Sections, and Subsections and the insertion of headings are for convenience of reference only and shall not affect the construction or interpretation of this Agreement. The Section and Subsection headings in this Agreement are not intended to be full or precise descriptions of the text to which they refer and shall not be considered part of the Agreement.Back to Top
We have the right to revise and amend this Agreement, including the prices and billing methods herein, from time to time, effective immediately upon posting on our websites. With respect to Goods, you will be subject to the policies and terms of sale in force at the time that you order Goods from us, unless any change to those policies or this Agreement is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or this Agreement before we send you the Order Acceptance (in which case we have the right to assume that you have accepted the change to the terms of sale, unless you notify us to the contrary within seven (7) business days of receipt by you of such notice).Back to Top
This Agreement shall be governed by and construed in accordance with the laws in effect in the State of New York. Any dispute arising from, or related to, this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of New York, County of New York.
arvato digital services LLC
Certification Marketplace Program
29011 Commerce Center Drive Valencia, CA 91355
United States of America (USA)